TOPdesk | Your guides to service excellence
  • Blog
  • Topic: authorization

4 October 2019

Case: using the ‘Sharing calls’ feature to authorize requests

  • Niek Steenhuis
  • Niek Steenhuis
  • Incident Management, Authorization
  • 0 Comments

As a TOPdesk customer, you regularly see new features we’ve added to our software. But how to make the best use of those features? Which problems could they help you solve?

Read More

Stay Updated on Blog Content

Recent posts

  • 21 October 2019

    Introduction of Tasks to Checklists

  • 14 October 2019

    Sharing is caring

  • 11 October 2019

    Quarterly product overview Q3 2019

  • 10 October 2019

    Future foundations of TOPdesk: Tasks & Workflows

  • 4 October 2019

    Case: using the ‘Sharing calls’ feature to authorize requests

Posts by Topic

  • Service Excellence (12)
  • Tips and Tricks (11)
  • Architecture (10)
  • Self Service (10)
  • Customer Centricity (9)
  • Service Automation (8)
  • About TOPdesk (7)
  • Managed Service Providers (7)
  • SaaS (6)
  • Asset Management (5)
  • Integrations (5)
  • Chat (4)
  • Knowledge Management (4)
  • Omnichannel Support (4)
  • Processes (4)
  • Security (4)
  • Service Level Management (4)
  • Shift Left (4)
  • AI (3)
  • API (3)
  • Agile (3)
  • On-Premises (3)
  • Virtual Appliance (3)
  • Workflows (3)
  • Incident Management (2)
  • Kanban (2)
  • Peer-to-peer Support (2)
  • Reporting (2)
  • Authorization (1)
  • Checklists (1)
  • Customer Experience (1)
  • Customer Satisfaction (1)
  • E-learning (1)
  • Import (1)
  • Public Services (1)
  • Service Level Agreements (1)
  • Tasks (1)
see all

Share this blog:

Want to know what is coming up?

Visit our roadmap!

  • TOPdesk Headquarters
    Netherlands
    +31 (0)15 270 09 00
    info@topdesk.com