20 December 2017

Keeping track of updates to calls: try the new notifications in TOPdesk

How do you stay up to date on calls that a supplier is working on? Do you keep a separate list for these cards and check this overview a few times per day? Especially when you're the one maintaining contact with the caller, you don't want to miss out on changes in the issue's processing.

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30 May 2017

Helping each other out: collaborating in cards

Can I see who else is looking at the same card in TOPdesk? That’s a question I’ve been hearing from customers ever since I started working at TOPdesk.

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