Disruptions regularly affect multiple people. To ease the initial kerfuffle, your users can now share calls amongst their colleagues. When calls are shared with other users, people can be informed about a disruption before they even noticed it. Also, callers won't all log a call individually anymore, decreasing the workload at the service desk. And when two people show up at your service desk to report a problem together, you can record them both in one call.
14 October 2019
As a TOPdesk customer, you regularly see new features we’ve added to our software. But how to make the best use of those features? Which problems could they help you solve?