For any department it’s important to have an up-to-date list of all callers you are delivering services to, and of the operators who deliver those services.
29 May 2019
31 October 2018
Imports and integrations... if those words made you flinch, I can assure you you're not the only one. There is often a certain degree of complexity involved where you need assistance and that just feels costly and not self-reliant.
No more! TOPdesk has introduced a new importing wizard that guides you through all the different steps, from selecting a source to mapping how data should end up in TOPdesk. Read on to see how you're able to easily set up your imports yourself!
21 March 2018
As you mature as an organization, your focus shifts more towards your core activities. You rely on suppliers for providing the needed supporting services. For facilities, outsourcing services like catering, security and cleaning has been common practice for a while and IT is following suit by for example outsourcing workplace management. In this blog, you'll read about how TOPdesk is working to make it easier for you to work with suppliers.
17 November 2017
If you have a recent version of TOPdesk, then you now have another option for authenticating applications that use the TOPdesk API. Instead of using your login data for TOPdesk to authenticate API access, you generate a unique password to grant access to each application. Read on to find out what the benefits of using a unique password is and why TOPdesk made these changes.
6 October 2017
With the number of applications at your organization growing, information gets scattered. As such, stable integrations are becoming increasingly important. And since many people continuously get the latest version of TOPdesk from the cloud, we can no longer rely on version-specific scripts as a solution.
Our new Action Sequences offer just the combination of stability and flexibility that you are looking for. Customize your own future-proof sequence of HTTP requests and use them to interact with JSON-based REST APIs. This way you can achieve exactly what you want without the need for complex bespoke scripting.