16 November 2018

Tap into the power of the crowd with peer-to-peer support

In every organization, there are power users who've immersed themselves in all features and quirks of (niche) applications. Do you currently have ways to harness this slumbering knowledge? It is what peer-to-peer support is about: making this knowledge accessible.

With the new Sharing calls feature, TOPdesk facilitates this emerging collaborative support channel.

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12 September 2018

Empower your callers and let them share calls

Editor's note: this post was updated in February 2019.

Disruptions in your services often affect multiple persons. And when callers have raised a ticket about a broad issue, they might want to keep colleagues in the loop. For users who share the same job, passing on information on filed requests is sometimes even considered part of their work.

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