7 December 2017

5 tips for designing your Self-Service Portal


On the Service Management blog, you'll often read about how a great service portal ensures users can help themselves. You'll find out how to design a more user-friendly Self-Service Portal and the steps you should take before starting to make sure you build a great Self-Service Portal. Since this blog is about tips and tricks, I thought I would share 5 more practical things you can think about when designing and customizing your Self-Service Portal.


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16 February 2017

The future of TOPdesk’s end user-app

Our vision of the Self-Service Portal is that it is easy to use and covers the needs of our users. We explored whether a separate mobile experience with the end user app would match that vision. However, in practice the app did not meet expectations. Therefore, we have decided to halt the development of the app and look for another solution. We believe that the solution lies in the SSP itself.

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