27 March 2017

Resolve calls faster: Shift Left with a twist

Do you struggle with quickly answering recurring calls? As an operator you want to spend less time answering recurring questions, so you can spend more time on complex issues. Because that’s where your knowledge can really make a difference. So you want to resolve recurring questions quickly and efficiently. So how do you make that happen? Try this twist on Shift left.

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28 February 2017

New ways to shift left: Introducing the Suggestions in calls widget

Do you struggle with knowledge management? We all know how important it is to efficiently handle your organization’s resources, but it often gets lost in the issues of the day. But knowledge management actually contributes to:

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