At TOPdesk, our goal is to make our software so easy to use that no manual or explanation is needed. Often we succeed, and for when we don't, we have documentation and a great support department. In recent years, we started experimenting with Knowledge Centered Support (KCS)*. We believe this holds the future of our documentation strategy. In this blog I will explain what KCS is, the reasons behind our strategy, the ideal picture we have for documentation, the route we plan to take to get there, and how this affects you.