Latest posts

Implementing a knowledge base

KCS: reduce IT call volume and service desk workload

How can you reduce the number of incoming calls and the average duration of the calls you do receive? Knowledge management is the answer.

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Creating a knowledge base

Self-service and automation – some common questions answered

There’s been an ever-growing interest in self-service and automation the last few years. And that’s great! It has a ton of benefits for service desks. But some questions still arise: does it create new work? Will it take away my work? Find out the answers in this blog.

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Employees using digital knowledge base

Knowledge Management best practices

Stop reinventing the wheel with every call: use the collective knowledge of the service desk to solve calls with knowledge management best practices.

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