TOPdesk Product
All the tips, tricks and best practices you need to get the most out of your TOPdesk.
4 reasons why you should migrate to TOPdesk Asset Management
Managing your organization’s IT assets can be a puzzle of its own, and picking...
5 tips for a successful migration to TOPdesk Asset Management
We’ve said it before, and we’ll say it again: migrating from Configuration Management to...
Action Sequences: new changes for an improved TOPdesk experience
At TOPdesk, our main priority is to offer you the best and easiest experience...
Prepare to step into the future with the updated Virtual Appliance
In our current world, where technology and technological expectations are changing fast, it is...
Assess risk easily with TOPdesk Impact Analysis
In every organization, change is integral to growth and development. But with change comes...
Improving License Management in TOPdesk
Do you know what software tools your company is using? Okay, good. But do...
Google Analytics: How is your Self-Service Portal being used?
The TOPdesk Self-Service Portal (SSP) is a knowledge base, customer portal and service catalogue...
AI within the TOPdesk Platform: Putting our vision into action
Back in June 2020, we laid out our overarching vision for using artificial intelligence (AI) both...
The importance of APIs – and 4 TOPdesk API examples
In a day and age where the average business reportedly uses more than 1,000 individual applications,...
How to change your prefix in TOPdesk with minimal impact
If your organization uses TOPdesk but has incidents or changes without prefixes, it will...
Automatic call assignment
One of the charms of service automation is that it automates tasks that are...
Customer case: Using the ‘Sharing calls’ feature to authorize requests
As a TOPdesk customer, you regularly see new features we’ve added to our software....
Easy access to your knowledge base
Applies to: TOPdesk SaaS (Labs feature) TOPdesk strongly emphasizes the importance of empowering your...
Send custom notifications for all types of tasks
The feature to send out standard notifications resonated with TOPdesk customers. Many of you...
TOPdesk reporting in Power BI
Reporting is key when striving for service excellence. At TOPdesk we see a lot...
Filters FAQ: better understanding your environment
Even if you are only working in TOPdesk with a few operators, you’ve most...
Tracking updates: try TOPdesk’s task notifications
TOPdesk now includes a feature that supports notifications for updates to calls and simple changes. Read more here!
Can I have your attention? Working with attentions in cards
Are you looking for a way to show a bit of extra information about...
Gatekeeping your API: protect your data with application passwords
If you have a recent version of TOPdesk, then you now have another option...
Personalize your email templates with insertion fields
Have you always wondered what the [] insert field/list is for? Or do you...
Integrating with Action Sequences
With the number of applications at your organization growing, information gets scattered. As such,...
Construction in our codebase: keeping up with the times
At TOPdesk, we are serious about our product. One way we are showing this...
Resolve calls faster: Shift Left with a twist
Do you struggle with quickly answering recurring calls? As an operator you want to spend...