22 July 2019

Quarterly product overview Q2 2019

Keeping track of changes in a software as expansive as TOPdesk is difficult. How can you be sure you don't miss out on information crucial to your processes? Watch the recording of the product update webinar to find out about all the latest features!

In the webinar, I discuss the highlights of the past quarter in-depth. As such, I won't go into detail about the features in this blog. Watch the recording to find out more information about these features or click on a timestamp below to go directly to a certain topic in the recording. Below you'll find links to additional information regarding the features, as well as information for a number of features not covered in the webinar.

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22 July 2019

Branch filters in Asset Management

When using Asset Management to register assets for different branches or sites, you tend to want to limit visibility of those assets to a specific set of operators. Now that your active branch filters apply to Asset Management, you can do exactly that.

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16 July 2019

Train your operators with TOPdesk e-learning

Having well-trained operators manning your service desk is often key if you want to deliver great services. But who doesn't recognize the situation where senior employees are to busy firefighting to invest in a structural solution?

With the TOPdesk e-learning courses for operators, we take some of this stress away from you. Your personnel can start training all by themselves whenever it suits them.

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10 July 2019

The quick-start guide to tackling Agile with the Kanban Board

Are you in doubt whether you are ready to start using the Kanban board? Do you think such a board is only for more mature or larger organizations? Or maybe you're just not sure where to get started. Below you'll find two examples of common tasks you easily register and track with the Kanban board, as well as the first step to take to get your team agile.

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29 May 2019

Importing made easy - Supporting Files

For any department it’s important to have an up-to-date list of all callers you are delivering services to, and of the operators who deliver those services.

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17 May 2019

Single sessions in TOPdesk

You're currently able to log in to the Operator's Section and Self-Service Portal simultaneously. Soon, you'll only be able to have a single session active at once. Read on to find out why we are changing login and what you can expect.

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12 April 2019

Quarterly product overview Q1 2019

Keeping track of changes in a software as expansive as TOPdesk is difficult. How can you be sure you don't miss out on information crucial to your processes? Watch the recording of the product update webinar to find out about all the latest features!

In the webinar, I discuss the highlights of the past quarter in-depth. As such, I won't go into detail about the features in this blog. Watch the recording to find out more information about these features or click on a timestamp below to go directly to a certain topic in the recording. Below you'll find links to additional information regarding the features, as well as information for a number of features not covered in the webinar.

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28 March 2019

Announcing the Guided Detour!

April Fool's 2019

So you've noticed an increase in productivity since your service desk has started using a service management tool to tackle the requests of your users.

But is increased productivity the way forward for a service desk? What will happen when calls are resolved at a rate quicker than they're being registered? How will you prevent your operators from needlessly twiddling their thumbs until the next call comes in?

Onboarding is an important step when new colleagues start, and in no time they find their way through TOPdesk. But sometimes it's good to just get distracted.

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4 February 2019

Permissions per asset type

The most often requested feature so far for Asset Management has just been released: permissions per asset type. Using Asset Management across multiple departments will be a lot easier now that you're able to limit access to certain asset types!

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20 December 2018

Easy access to your knowledge base

Editor's note: this post was updated in January 2019.

Applies to: Enterprise on SaaS (Labs feature) 

TOPdesk strongly emphasizes the importance of empowering your users. To put it differently, to shift left left. Especially when your organization serves a large user base, as it is the case with public services and universities, you immensely benefit from self-reliant users who find answers and solutions without the help of a service desk. The key for service organizations to successfully live this concept is to offer information about services as accessible as possible.

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