<img height="1" width="1" style="display:none;" alt="" src="https://dc.ads.linkedin.com/collect/?pid=42246&amp;fmt=gif">

Stay up to date

Service Culture

The secret ingredients of successful organizational culture
By Tiago Krommendijk on May 21, 2020

Successful organizational culture. When I say it, one company automatically comes to mind: Google. Everyone would love to play games at their headquarters all day, right? But is that all...

Continue Reading

Enterprise Service Management

The value of Enterprise Service Management for your organization
By Gunnar Oldenhof on May 14, 2020

Enterprise Service Management: it’s a huge buzzword in the service management community. Thinking about hopping on the ESM bandwagon yourself? First, you have to find out what the value...

Continue Reading

Service Culture

Say goodbye to service desk stress
By Naïma Lachhab on May 7, 2020

Life at your service desk can be hectic – your employees are always busy putting out fires, and service desk stress is real. With a few improvements, you can make your service desk...

Continue Reading

Enterprise Service Management

Why ESM is key in improving your citizen support
By Wouter van den Bergh on April 30, 2020

Do you work at a municipality? And are you responsible for IT or citizen support? Then listen up. I’ll explain why you need each other to provide excellent service your citizens - and...

Continue Reading

Customer Experience

How to maintain security when employees work remotely
By Charlie Braithwaite on April 23, 2020

It’s safe to say that we’re living in unprecedented times. Organizations all around the world suddenly have to work out how to maintain security when employees work remotely. And that’s...

Continue Reading

Customer Experience

Go green or go home: Earth Day projects for your service teams
By Naïma Lachhab on April 16, 2020

22 April is Earth Day! Over 193 countries  are organizing events in support of the earth. But did  you know your service teams can contribute  too?  We share 6 tips for Earth Day...

Continue Reading

Customer Experience

Defining and mapping customer journey touch points
By Hannah Price on April 9, 2020

You're trying to increase your customer satisfaction score or improve the image of your IT department. Have you considered mapping your customer journeys?

Continue Reading

Metrics & KPIs

Service desk KPIs: the low-down
By Sumit De on April 2, 2020

So you want to set targets for your department. But where do you start? You’ve done your research and everybody who is anybody is saying serice desk KPIs are the way to go. But what...

Continue Reading

ITSM Processes

What happened to the ITIL service lifecycle in ITIL 4?
By Stephen Mann on March 26, 2020

Industry expert Stephen Mann is back with another blog. This time, he’s going to talk about what happened to the ITIL service lifecycle in ITIL 4 – and what that means for you. Happy...

Continue Reading

Customer Experience

Using forms in your self-service portal: 4 best practices
By Sam Norman on March 19, 2020

Since the majority of people has to work from home for the foreseeable future, your customers will definitely use your self-service portal more often. That's why you have to make sure...

Continue Reading