TOPdesk Product

All the tips, tricks and best practices you need to get the most out of your TOPdesk.

25/04/2024

4 reasons why you should migrate to TOPdesk Asset Management

Managing your organization’s IT assets can be a puzzle of its own, and picking...

24/04/2024

5 tips for a successful migration to TOPdesk Asset Management

We’ve said it before, and we’ll say it again: migrating from Configuration Management to...

07/03/2023

Action Sequences: new changes for an improved TOPdesk experience

At TOPdesk, our main priority is to offer you the best and easiest experience...

07/12/2022

Prepare to step into the future with the updated Virtual Appliance

In our current world, where technology and technological expectations are changing fast, it is...

28/07/2022

Assess risk easily with TOPdesk Impact Analysis

In every organization, change is integral to growth and development. But with change comes...

25/11/2021

Improving License Management in TOPdesk

Do you know what software tools your company is using? Okay, good. But do...

21/10/2021

Google Analytics: How is your Self-Service Portal being used?

The TOPdesk Self-Service Portal (SSP) is a knowledge base, customer portal and service catalogue...

25/05/2021

AI within the TOPdesk Platform: Putting our vision into action

Back in June 2020, we laid out our overarching vision for using artificial intelligence (AI) both...

27/10/2020

The importance of APIs – and 4 TOPdesk API examples

In a day and age where the average business reportedly uses more than 1,000 individual applications,...

06/10/2020

How to change your prefix in TOPdesk with minimal impact

If your organization uses TOPdesk but has incidents or changes without prefixes, it will...

01/05/2020

Automatic call assignment

One of the charms of service automation is that it automates tasks that are...

04/10/2019

Customer case: Using the ‘Sharing calls’ feature to authorize requests

As a TOPdesk customer, you regularly see new features we’ve added to our software....

20/12/2018

Easy access to your knowledge base

Applies to: TOPdesk SaaS (Labs feature)  TOPdesk strongly emphasizes the importance of empowering your...

29/05/2018

Send custom notifications for all types of tasks

The feature to send out standard notifications resonated with TOPdesk customers. Many of you...

20/02/2018

TOPdesk reporting in Power BI

Reporting is key when striving for service excellence. At TOPdesk we see a lot...

22/01/2018

Filters FAQ: better understanding your environment

Even if you are only working in TOPdesk with a few operators, you’ve most...

20/12/2017

Tracking updates: try TOPdesk’s task notifications

TOPdesk now includes a feature that supports notifications for updates to calls and simple changes. Read more here!

24/11/2017

Can I have your attention? Working with attentions in cards

Are you looking for a way to show a bit of extra information about...

17/11/2017

Gatekeeping your API: protect your data with application passwords

If you have a recent version of TOPdesk, then you now have another option...

06/10/2017

Personalize your email templates with insertion fields

Have you always wondered what the [] insert field/list is for? Or do you...

06/10/2017

Integrating with Action Sequences

With the number of applications at your organization growing, information gets scattered. As such,...

15/09/2017

Construction in our codebase: keeping up with the times

At TOPdesk, we are serious about our product. One way we are showing this...

27/03/2017

Resolve calls faster: Shift Left with a twist

Do you struggle with quickly answering recurring calls? As an operator you want to spend...